After placing your order you will receive an order confirmation via email. Your order will be packaged and sent out as soon as possible; the packages are picked up daily around 14:00hrs. As soon as it has been picked up by the postal service we will activate your parcel number, after which you will receive another email that includes the tracking link. If you do not receive a tracking link, please send an email to firstname.lastname@example.org and include your order number. Please name your email 'Missing track&trace' for faster processing. We will send you the missing tracking link as soon as possible. Through the link to this GLS website you can see exactly where your parcel is by using your unique 10-digit parcel number. You can request this number by sending us an email: email@example.com
If you have any other questions regarding delivery or the status of your parcel, you can also contact Parcel Force on 0344 800 4466, calls are charged at local rate.
Use the 10-digit parcel number as a reference; you can find this in your track&trace email or request it via firstname.lastname@example.org
I did not receive an order confirmation email?
If you have placed an order with Poster Store but not received an order confirmation email then you have probably provided us with the wrong email address. Please contact us using the contact form or email us at email@example.com and we will update your order information so you can receive your order confirmation properly.
Contact us as soon as possible through our Contact form or send an email to firstname.lastname@example.org. If we have not yet packed your order we can fully refund it immediately. If the goods have already been packed and sent you will have to receive them first and send them back to us as a return, see below.
The acrylic glass in our frames is protected by plastic film on both sides, don't forget to remove it before using. We use this foil to protect the acrylic glass during storage and transit.
No, after they have been taken out of the original factory packaging you cannot return it. We only accept products that are in original state.
When the frames are still in their original factory packaging and you'd like to return them, please read the information below in the "How do I make a return?" section. As soon as we receive the products, we will refund them.
In case of factory damage, transport damage or any other form of damage, please send us a claim on email@example.com. In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email.
In case of transport damage, please also include pictures of the box/tube in which you've received your products.
For return shipping Poster Store uses the GLS Pick&Return service. The customer pays the return shipping cost of €6 for all posters and frames up to 30x40 cm. For packages with frames and posters over 30x40 the fee is €8. Send us an email via firstname.lastname@example.org and let us know that you want to register a return with the following information:
Emails registered for purchase:
Reasons for return:
Name product(s) you want to return:
Business day you wish for us to book your package pickup:
If you want the items to be picked up the next day, make sure you email us and receive confirmation before 12:00hrs! It is possible to have the items picked up at a different address, e.g. work.
First, make sure all items you wish to return are safely packaged in the same package that you received the goods in. To send the frames back they must be in their original protective plastic and in undamaged condition. The customer is responsible for the condition of the goods until they reach us at Poster Store. We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of uncareful handling by you.
You can choose a day of pickup and then GLS will make the first pickup attempt that day. If you are not at home for this first pickup attempt then you will be contacted by GLS and you can choose the day for a second attempt to collect your parcel.
The GLS employee will bring a packing slip and put it on your package. The package has to be ready to go when the GLS employee arrives, so make sure to pre-pack it. You can not leave the package outside your door as you yourself need to sign for it. If the second pickup attempt fails then GLS will not try again and the customer still has to pay the return shipping fee.
Once Poster Store has received the goods and confirmed they are in perfect shape we will refund you the money and send a confirming email.
If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on email@example.com. As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us.
If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition (for more information see Right of withdrawal). We will refund you as soon as we receive the products. You can then make a new purchase in our web shop.
Poster Store is a B2C company and sells to private individuals when buying through the webstore. Poster Store can provide a payment receipt with all goods that have been purchased including the VAT tax and the customer information that have been provided in the checkout. If you are interested in making a B2B purchase, please contact our customer service before you order anything.
Yes, we do ship to Azores and Madeira.
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