Contact us as soon as possible through our Contact form or send an email to email@example.com. If we have not yet packed your order we can fully refund it immediately. If the goods have already been packed and sent you will have to receive them first and send them back to us as a return, see below.
The acrylic glass in our frames is protected by plastic film on both sides, don't forget to remove it before using. We use this foil to protect the acrylic glass during storage and transit.
No, after they have been taken out of the original factory packaging you cannot return it. We only accept products that are in original state.
When the frames are still in their original factory packaging and you'd like to return them, please read the information below in the "How do I make a return?" section. As soon as we receive the products, we will refund them.
In case of factory damage, transport damage or any other form of damage, please send us a claim on firstname.lastname@example.org. In case damage is only visible after items have been unpackaged other rules apply. Take pictures of the damage and include them in your claim email.
In case of transport damage, please also include pictures of the box/tube in which you've received your products.
The customer pays the return shipping cost of 7,90 Euro.
Send us an email via email@example.com and let us know that you want to register a return with the following information:
Emails registered for purchase:
Reasons for return:
Name product(s) you want to return:
Business day you wish for us to book your package pickup:
If you want the items to be picked up the next day, make sure you email us and receive confirmation before 12:00hrs! It is possible to have the items picked up at a different address, e.g. work.
First, make sure all items you wish to return are safely packaged in the same package that you received the goods in. To send the frames back they must be in their original protective plastic and in undamaged condition. The customer is responsible for the condition of the goods until they reach us at Poster Store. We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of uncareful handling by you.
Once Poster Store has received the goods and confirmed they are in perfect shape we will refund you the money and send a confirming email.
If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. You can do this through the contact form or by sending us an email on firstname.lastname@example.org. As soon as we receive the pictures of the damaged package and products, upon acceptance of the faults we will send you a new package and arrange for the damaged goods to be returned to us.
If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition (for more information see Right of withdrawal). We will refund you as soon as we receive the products. You can then make a new purchase in our web shop.
No, we do not ship to Azores and Madeira.
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