Shipping

How long is the delivery time?

Our delivery time is 3-6 business days, calculated from the day after you submitted your order.

Which delivery option are you offering?

We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.

What does the delivery cost?

Free shipping on orders over €39. On orders under €39, we will charge a fee of €4.95.

How can I track my package?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated.  If you do not receive a tracking link, please contact us over our contact form.

Do you ship to Azores and Madeira?

Unfortunately, we are unable to ship to the Azores or Madeira. 

Why can I not see any update in the tracking link?

Once your order has been dispatched from our warehouse you will receive your parcels tracking link in your shipping confirmation email. Note that it may take 48 hours from when you received the shipping confirmation email before the tracking link is active.

What happens if I do not collect my parcel?

For goods that are returned to us because the customer has not collected the goods, we charge a fee of €35 to cover our packaging fee and costs of return shipping.