Shipping

Shipping Costs

Free shipping on orders over €39. On orders under €39, we will charge a fee of €4.95.

Delivery Time

The delivery time is 3-6 working days. 

Additional delivery information: Due to the high order volume on Black Weekend and the COVID-19 safety measures, the normal shipping times may be delayed for some orders by up to 4 working days. We will do our best to get your parcel to you as soon as possible and thank you for your understanding.

Tracking

You can track your parcel all the way from our office to your house.
Search for your package with your tracking number here: https://gls-group.eu/EU/en/parcel-tracking

Shipping procedure

Orders including only 13x18 cm posters and A4 posters are shipped by the local postal service and will be delivered in your mailbox. 

Orders including frames or posters sized 30x40 cm or over are shipped by DB Schenker to ensure high quality, fast deliveries, with perfect tracking of your package all the way to your doorstep. 

1. The package will initially be delivered to your door where you have to sign to receive the parcel.

2. If the delivery attempt to your door fails, the package will be delivered to your neighbour who can sign for it and you will receive a drop card. The drop card is put in your mailbox so you will know that your neighbor has your package. 

3. If the delivery attempt to your neighbor also fails, the package will be dropped off at the closest post office. You will get a drop card in your mailbox notifying you where your package is awaiting pick up.

4. You have 16 days to pick up the package, after that time the package will be sent back to Poster Store.

FAQ

Order damaged upon arrival

If you received a product that was damaged upon arrival or faulty in any other way email our Customer service at info@posterstore.eu as soon as possible with pictures of the product/packaging. We strive to have 100% happy customers and will make sure to help you quickly whilst correcting any errors.

What happens if I do not collect my parcel?

For goods that are returned to us because the customer has not collected the goods, we charge a fee of €35 to cover our packaging fee and costs of return shipping.